Frequently Asked Questions

Can I download images and get specific pricing from the site?

This site is designed to allow our customers to browse images, create lightboxes for image sharing and generate quote requests. Once your quote request has been received, our licensing department will contact you with pricing and more information in regard to licensing the images.

Can I get a quote without logging in?

Just send us an email to licensing@wolterskluwer.com with your name, preferred email address and phone number, along with the name and/or image item numbers that you are interested in. A representative will contact your shortly with more information on how to purchase the images. If you would like to speak to someone directly, please call (410) 528-4097.

How do I use a lightbox?

When you log on to the system, you will see you have a default lightbox. (Note: you will not see lightboxes unless you are logged in). When you find images you are interested in, hit the "Add to Lightbox" button and you can add them to the default lightbox or instantly create other lightboxes, depending on your needs. You can use lightboxes to group your favorite images, share your images will colleagues or request a quote from our licensing department.

What are the licensing fees?

Our licensing fees are based on the complexity of the images and the usage. Please contact our licensing department for specifics by emailing licensing@wolterskluwer.com or calling (410) 528-4097.

What is the process of licensing and using Wolters Kluwer Health Images?

Once you have made the decision to use one or more of the images in a publication or product, we will need more information from you in order to provide you with a licensing scenario that best suits your needs. Once you have contacted the licensing department through this website's quote generator or emailed (licensing@wolterskluwer.com) or called (410-528-4097), a representative will reply to you within 3 business days. Once the initial terms are agreed upon, a Licensing Agreement will be drafted and must be mutually agreed upon. Once the Agreement is signed by both parties and the initial licensing fees are paid, the images will be delivered to the licensee.

What are the copyright image usage terms?

We have a detailed terms and conditions agreement for you to review before completion of the transaction. The majority of the terms resemble industry standards. The licensing department can provide more detail upon request.

Can your company create customized products with these images for me?

Yes. If you are a pharmaceutical or medical device company, please visit our Image Solutions Website. If you are from a different industry, please email Mary Andros (Mary.Andros@wolterskluwer.com) for more information.

Who do I contact if I have technical issues with the website?

If you have technical issues with the website, please email wks-imgsales@impelsys.com.

Who do I contact if I want to use one of your anatomical charts as a prop dressing?

If you are interested in using one of the products from which these images come, you please contact our licensing department by emailing licensing@wolterskluwer.com or calling (410) 528-4097.

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